Frequently Asked Questions
Everything you need to know about your ROJA luxury beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking number so you can follow your package's journey.
Do you offer international shipping?
Yes, ROJA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are ROJA products cruelty-free?
Absolutely. We are committed to ethical beauty; none of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Klarna and Afterpay.
How can I find the right shade for my skin tone?
You can use our virtual try-on tool located on each product page or contact our beauty consultants via live chat for a personalized color match.