Returns & Exchanges

At ROJA, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy with your order, we offer a 30-day return policy for products in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unopened item in its original shipping box, ensuring the product is protected to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.